We missed our flight due to the train that derailed off the overpass at suicide hill on Hwy 99 south of Whistler on Jan 3. I called Shannon and after over 2 hours on hold, Shannon as able to work with WestJet to have us fly out the next morning on another flight at NO CHARGE! It didn't stop there, Shannon called me several times updating me on the status of all the changes being made at the other end and then the next morning before boarding Shannon called me again to make sure i had made it and confirm all changes had been made and to wish me a good trip!!
WOW.. You were so helpful Shannon!! I appreciate it!!
Thank you again!